Thank you for your information. My AtiveBuds met with a problem, after 3 hours charging it can not boot. could you tell me how to restart?  Thank you!

@Ming  Great! We hope you enjoy your ActiveBuds😀 For the translation function, please visit iKKO official website's ActiveBuds User Manual page, and find "Real-Time Translation" for instruct...

@Badreddine I have tried this, in 4 different WiFis (home, work, family and other), but finally manage to update through 4G, I didn't have one on my case, and got hand on one, which worked...

I have recieved my ActiveBuds. Thnk you! I do not know how to use translation function. I can not find explanation from the manual。Woulld you Please give me some instruction. Thank you! 

@Ming  Dear Ming, Thanks for your inquiry. Your order is in transit. We have sent you an email with a link to update the parcel's track information. If you have not received the email, plea...

Hello iKKO Community, We have an update regarding ActiveBuds' AI voice assistance this week! We are thrilled to announce significant optimizations for ChatGPT-4o. This update focuses on enhancing...

@Raimundo réinitialise le et apres réinstaller pour voir si ça marche ou pas .

@iKKO I already tried a few times, and still nothing, it only goes to a 1/5 or less of the completion bar, and it doesn't complete the update 😓.

I would like to know the delivery date of my order 2024-3172,Thanks.

Après avoir téléchargé l'application et installé impossible de crée un compte y'a un message d'erreur quand j'appuie sur create account qui dit  :&nbs...

@Raimundo Salut! Normalement, le processus de mise à jour prend entre 5 et 8 minutes. Si cela prend plus de temps (plus de 30 minutes), nous vous recommandons de redémarrer l'apparei...

@Raimundo  5 à 10 minutes dure la mise à jour  Je pense c'est bloqué chez toi ou à du mal à télécharger. 

How long it is supposed to last the update? Because I'm stuck on this stage for more them 10 minutes.  

Salut @Badreddine! Si j'ai bien compris, vous pouvez essayer de réinstaller l'application Apple Music. Voici les étapes à suivre : Allez dans "Paramètres" > "...

Thanks for the friends who let us know the Google Drive link provided leads to an empty folder. While we investigate the issue, for people who need the Android App download file, please email us a...

Salut @Badreddine, merci infiniment de nous avoir prévenus! Pendant que nous examinons le problème, pour ceux qui ont besoin du fichier, veuillez nous envoyer un e-mail à supp...

Le problème est seulement sur Apple music et quand j'appuie sur se connecter il se passe rien .

Le lien drive donne sur un dossier vide il ni a pas d'application dedans a télécharger 

Hello iKKO Community, We have some exciting updates for you this week!   1. Earbuds Firmware Upgrade: We are thrilled to announce a firmware update for our earbuds. This update brings enhan...

@Peter  Hello Peter! Thank you for reaching out to us. As our Android app has recently undergone a backend update, could you please try the following steps: Ensure your ActiveBuds system ...