I noticed the ChatGPT chat history doesn't have any option to be erased, it would be more personal if we have this option to erase history of question both via earbuds case and via voice prompt. T...

Hello @Naoki!     Thank you for reaching out with your concern regarding the AppStore link prompt when connecting your Zerda ITM03 to iOS devices. The quick answer: ignore it and it w...

Ikkoaudio indeed offers a range of high-quality audio products that have impressed many users with their performance and design. If you're looking for a reliable and effective tool to enhance your ...

Onkyo HF Player app has upsampling (~192kHz) ability but when turning on it or "48kHz" mode, nothing can hear through ITM03 (though HF app recognized DAC and shows "192kHz"). If I turns upsampling ...

It may be not about firmwares, but can you paste the AppStore link that appears only when connecting Zerda ITM03 to iOS devices for the first time? Always rejected "This app is currently not avail...

  Greetings, friends!🎊🎉🎈   This week we are thrilled to announce that iKKO ActiveBuds has been honored with the iF Design Award! Following our consecutive three-year win of the VGP (V...

Hi @yasushi  If you check ‘About case - Build number’ and it shows 20240506 or 20240507, then you have the most up-to-date OS. The difference between these build numbers is just t...

J'ai aussi version 20240506 est pas de mise à jour 

Est ce que la dernière version est lancer parce que chez moi il me dit aucune mise à jour et la version du Launcher est V1.0.30

Hello, My Activebuds can't be newer system than 20240506. Even I click 'search for the newest version of the file' , it says 'Your phone is already on the latest version' and I cannot update. Ho...

@iKKO oui mon problème est résolu et je peut me connecter son problème merci .

Hello iKKO Community,    We have another exciting update for you this week! Launcher Update: We are thrilled to announce the release of Launcher V1.0.31. This update introduces the n...

@Ming Hello! Thank you for reaching out regarding your ActiveBuds.  Charging Indicator: When charging in the off state, there should be a charging icon displayed on screen. If there is no ch...

@Badreddine  Nous avons entendu dire que notre équipe d'assistance vous a aidé à résoudre le problème avec l'application. Pourriez-vous nous confirmer si l...

@Raimundo très bien ta régler ton problème. 

Thank you for your information. My AtiveBuds met with a problem, after 3 hours charging it can not boot. could you tell me how to restart?  Thank you!

@Ming  Great! We hope you enjoy your ActiveBuds😀 For the translation function, please visit iKKO official website's ActiveBuds User Manual page, and find "Real-Time Translation" for instruct...

@Badreddine I have tried this, in 4 different WiFis (home, work, family and other), but finally manage to update through 4G, I didn't have one on my case, and got hand on one, which worked...

I have recieved my ActiveBuds. Thnk you! I do not know how to use translation function. I can not find explanation from the manual。Woulld you Please give me some instruction. Thank you! 

@Ming  Dear Ming, Thanks for your inquiry. Your order is in transit. We have sent you an email with a link to update the parcel's track information. If you have not received the email, plea...