I want to know the shipping date for my order(2024-3172). Thanks!
I want to know the shipping date for my order(2024-3172). Thanks!
@Ming
Hello Ming,
First of all, welcome to join the forum!
We apologize for keeping you wait. But we're pleased to inform you that your order has been shipped. In case you hadn't received the shipping information, we have just resent the notification to your email to make it easier for you to track the shipment progress.
Due to a high volume of orders in recent days, we may experience slight delays in communication. We sincerely appreciate your understanding and patience during this time.😊
Thank you for reaching out to us! If you have any further questions or need assistance, please feel free to contact us here or at support@ikkoaudio.com !
Hi!)) I paid for the headphones and shipping today. Total 343.90€. I haven't received a confirmation email
@Nelli
Hello Nelli,
Welcome to the forum!
As the inquiry pertains to your personal information, we have sent you an email from support@ikkoaudio.com.
Look forward to your email reply!
I would like to know the delivery date of my order 2024-3172,Thanks.
@Ming
Dear Ming,
Thanks for your inquiry. Your order is in transit.
We have sent you an email with a link to update the parcel's track information. If you have not received the email, please let us know and we will resend you!
I have recieved my ActiveBuds. Thnk you!
I do not know how to use translation function. I can not find explanation from the manual。Woulld you Please give me some instruction. Thank you!
@Ming
Great! We hope you enjoy your ActiveBuds😀
For the translation function, please visit iKKO official website's ActiveBuds User Manual page, and find "Real-Time Translation" for instruction.
Alternatively, please find the Youtube link here https://youtu.be/ou3hUQZphJw.
In the near future, we will release an upgrade of the translation function, and release the new instructions.
Let us know if you have any further questions!
Thank you for your information. My AtiveBuds met with a problem, after 3 hours charging it can not boot. could you tell me how to restart? Thank you!
@Ming Hello!
Thank you for reaching out regarding your ActiveBuds.
Charging Indicator: When charging in the off state, there should be a charging icon displayed on screen. If there is no charging icon, it means the earbuds are not charging. This could be due to an unsupported power adapter or a faulty charging cable.
Power Adapter: Ensure you are using a 5V/2A adapter.
If the issue persists, feel free to contact our support team at support@ikkoaudio.com for further assistance.
