ITX01 Audio Mode Cycling Issue

• L

  Luis

  10/31/24, 7:51 PM

  Hi, I’m experiencing an issue with my ITX01. The problem is that, when using the 3.5mm audio output, the device constantly cycles through the different audio modes (HiFi, Movie, etc.).

  My guess is that it might be a "loose connection" with the USB-C cable connecting to the computer, as even the slightest movement seems to cause the audio mode to change. I've tried to ignore it for a while, but it’s become too disruptive. 

  Is there a way to disable the audio modes entirely? I only ever use the HiFi (yellow) mode. Alternatively, could you provide a guide to open the unit and check it internally?

  Thank you for your help!

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• 

  Staff Member

  iKKO Staff member

  11/3/24, 9:54 PM

  Hi @Luis

   

  Thanks for reaching out and letting us know about the issue with your ITX01. That sounds frustrating, and we’re here to help.

  To investigate what might be causing this (maybe a connection issue like you mentioned), we’ve sent you an email with some steps to try out and see if we can get things working smoothly.

  Thanks for your patience while we sort this out with you!

   

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• L

  LIN

  11/23/24, 6:44 PM

  電池續航希望可以再久一點🙏

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