Hello iKKO Community, We have an update regarding ActiveBuds' AI voice assistance this week! We are thrilled to announce significant optimizations for ChatGPT-4o. This update focuses on enhancing...

@Raimundo réinitialise le et apres réinstaller pour voir si ça marche ou pas .

@iKKO I already tried a few times, and still nothing, it only goes to a 1/5 or less of the completion bar, and it doesn't complete the update 😓.

I would like to know the delivery date of my order 2024-3172,Thanks.

Après avoir téléchargé l'application et installé impossible de crée un compte y'a un message d'erreur quand j'appuie sur create account qui dit  :&nbs...

@Raimundo Salut! Normalement, le processus de mise à jour prend entre 5 et 8 minutes. Si cela prend plus de temps (plus de 30 minutes), nous vous recommandons de redémarrer l'apparei...

@Raimundo  5 à 10 minutes dure la mise à jour  Je pense c'est bloqué chez toi ou à du mal à télécharger. 

How long it is supposed to last the update? Because I'm stuck on this stage for more them 10 minutes.  

Salut @Badreddine! Si j'ai bien compris, vous pouvez essayer de réinstaller l'application Apple Music. Voici les étapes à suivre : Allez dans "Paramètres" > "...

Thanks for the friends who let us know the Google Drive link provided leads to an empty folder. While we investigate the issue, for people who need the Android App download file, please email us a...

Salut @Badreddine, merci infiniment de nous avoir prévenus! Pendant que nous examinons le problème, pour ceux qui ont besoin du fichier, veuillez nous envoyer un e-mail à supp...

Le problème est seulement sur Apple music et quand j'appuie sur se connecter il se passe rien .

Le lien drive donne sur un dossier vide il ni a pas d'application dedans a télécharger 

Hello iKKO Community, We have some exciting updates for you this week!   1. Earbuds Firmware Upgrade: We are thrilled to announce a firmware update for our earbuds. This update brings enhan...

@Peter  Hello Peter! Thank you for reaching out to us. As our Android app has recently undergone a backend update, could you please try the following steps: Ensure your ActiveBuds system ...

Hello Community Friends-- This Topic is created for inquires regarding your orders with iKKO. - For general inquiries, Create a Topic; - For inquires regarding your specific order (especially pe...

@Nelli  Hello Nelli, Welcome to the forum! As the inquiry pertains to your personal information, we have sent you an email from support@ikkoaudio.com. Look forward to your email reply!

Hi!)) I paid for the headphones and shipping today. Total 343.90€. I haven't received a confirmation email

Hi, The ikko app on android is saying "the verification code is incorrect or has expired " whenever I try to create an account. Please help 🙏. 

@Ming  Hello Ming, First of all, welcome to join the forum! We apologize for keeping you wait. But we're pleased to inform you that your order has been shipped. In case you hadn't received ...