@Stephen  Hi Stephen☺️, Thank you for your message. We have reached out to you via email, please make sure to check your inbox. Additionally, should you have any further questions or need as...

So, I just tried to purchase a pair of your Obsidian OH10 IEM earbuds today, March 16th. The first time I tried to purchase it the website said there was an error with trying to verify my payment m...

@Tyler Hi, Tyler!☺️ 1. Yes, you can send text messages with ActiveBuds. We have introduced voice-to-text functionality, and you can also type your messages.2. ActiveBuds come equipped with a GPS ...

This April, we are thrilled to unveil an extraordinary AI system upgrade for our ActiveBuds. This significant update promises to redefine the user experience, offering enhanced Bluetooth connectiv...

This May, we are thrilled to unveil an extraordinary AI system upgrade for our ActiveBuds. This significant update promises to redefine the user experience, offering enhanced Bluetooth connectivi...

@ryan Hi Ryan☺️, We've replied to the inquiries in the email you sent us. Please take a moment to check your inbox for our detailed response. And if there's anything else on your mind or if you n...

@Michael Hi Michael😊, We've responded to your query regarding the SIM card in the email you sent us. Please take a moment to check your inbox for our detailed response. And if there's anything el...

@Tyler Hi Tyler😊, If you insert the SIM card into the ActiveBuds while they are powered off, and then turn them on, you should be able to use the 4G network immediately. If you insert the SIM car...

I am in the process of cutting down the amount of time I use my smartphone and think this would be a great way to do it.  I want to use these headphones as a stand alone device. I have one in ...

What happens if you take the SIM card out of your current phone and install it?  Does it start working or does it say it needs to be registered?

I'm trying to post a new question: Most SIM card activations require an IMEI number so if I purchase a SIM card how do I activate it since the Ikko Active Earbuds case doesn’t seem to have a...

I'm trying to post a new question: Most SIM card activations require an IMEI number so if I purchase a SIM card how do I activate it since the Ikko Active Earbuds case doesn’t seem to have a...

'are the buttons customizable on the earbuds? Do you have the Sirrus XM satellite radio app at your app store? Or can you open it by voice cmd? And will the earbuds work if you only have one in at ...

@Ihor Hi Ihor! Thank you for your suggestion! We truly appreciate you taking the time to share your thoughts with us. We understand the concern regarding taxes and will consider integrating the Kl...

Hello, please add the Klarna payment system because the tax will be very high if possible.

Dear iKKO Community, We are happy to reach out today with exciting news: we've just released a significant system update for ActiveBuds! ❤️ This update (240126) brings several enhancements and new...

@Dwayne  Hi Dwayne!😊 Thank you for sharing your valuable feedback with us. Your suggestion regarding incorporating a mute function for the charging case has been forwarded to our technical d...

@Dwayne  Hello Dwayne❤️ Thank you for your insightful feedback and suggestions. We truly appreciate your enthusiasm and engagement with our product. While our SMS functionality provides bas...

Order #2023-2625-iKKO

Is there away to turn off the case Audio?  I find that when I am reading the text and hit the stop button it plays back the text, which  causes a distraction to those I am trying to liste...