How can the battery indication display be accurate?
Please ensure your ActiveBuds are equipped with the Latest System.
If not, please follow these steps to update:
1. Enter Quick Menu: Swipe down to the bottom.
2. Cloud Icon: Click to check if there's option to 'Update the System'.
3. Reboot Post-Update: The device will restart automatically after upgrade.
*Important Notice: Current upgrade is a fresh start, so it will reset all user data to ensure peak performance with the new enhancements. Thanks for your understanding.
After you upgrade the system, to check the battery indicator:
1. Place Earbuds: Ensure the earbuds are placed in the ActiveBuds case.
2. Activate Screen: Press the home button to activate the screen, then slide up.
3. Complete: You can now check the battery level at the bottom of the screen.
I feel like the battery is running out quite quickly?
Please ensure your ActiveBuds are equipped with the Latest System.
If not, please follow these steps to update:
1. Enter Quick Menu: Swipe down to the bottom.
2. Cloud Icon: Click to check if there's option to 'Update the System'.
3. Reboot Post-Update: The device will restart automatically after upgrade.
*Important Notice: Current upgrade is a fresh start, so it will reset all user data to ensure peak performance with the new enhancements. Thanks for your understanding.
It is possible that the rapid battery depletion is due to continuous app activity in the background. ActiveBuds designed with an independent smart system that operates in the background, like the Smartphone does. This may results in a slight power usage even when the earbuds aren't actively charging.
At the same time, as our charging case and earbuds have been specially paired to operate at a higher bitrate to enhance the audio quality of songs played from the case to the earbuds. This feature improves the listening experience, which can contributes to faster battery usage.
In order to solve this problem:
We already plan a software optimizations to reduce power consumption without compromising functionality, a low bitrate mode.
Moreover, we are about to launch a background clearing option feature in an upcoming update.
ActiveBuds heats up when charging wirelessly.
1. Please make sure charge the case placed correctly.
2. Make sure it above the logo imprint on the back of the charging case, misalignment can lead to inefficient charging and potential overheating.
3. Remember to use a 15W wireless charger.
Fixing ActiveBuds not playing music in both left and right earbuds simultaneously?
Please ensure your ActiveBuds are equipped with the Latest System.
If not, please follow these steps to update:
1. Enter Quick Menu: Swipe down to the bottom.
2. Cloud Icon: Click to check if there's option to 'Update the System'.
3. Reboot Post-Update: The device will restart automatically after upgrade.
*Important Notice: Current upgrade is a fresh start, so it will reset all user data to ensure peak performance with the new enhancements. Thanks for your understanding.
After update, to pairing your earbuds:
1. Place Earbuds: Ensure both earbuds are inside the case.
2. Activate Screen: Press the home button to activate the screen, then slide up to access the paring pop-up page.
3. Begin Pairing: Long press on thepurple background and wait for the white cursor to complete its cycle.
During this time:
The left and right earbuds are pairing with each other.
Connection Indicators:
- A gray circle indicates a pairing failure. If unsuccessful, long press again to retry.
- A blue circle indicates a successful pair between right & left earbuds.
The slide up pairing screen is stuck or unresponsive.
1. Restart Your ActiveBuds.
2. Navigate to Settings > Apps > iKKO Launcher and select 'Force Stop'.
3. Return to Home Screen: Press the home button to go back to your device's main screen.
4. Wake Your Screen: Lightly tap or push up on the screen to activate it.
5. Attempt Bluetooth Connection:
- Place Earbuds: Ensure the earbuds are placed in the ActiveBuds case.
- Activate Screen: Press the home button to activate the screen, then slide up to access the paring pop-up page.
- Initiate Pairing: Long-press the purple area and wait for the pairing indicator.
- Confirm Pairing: A blue circle indicates a successful connection.
- Access Settings: Tap the top 'Bluetooth Connection' button and navigate to 'Connected Devices'.
- Complete Connection: Choose 'Bluetooth' and pair with 'iKKO ActiveBuds'.
If these above steps doesn’t work, please try resetting the system.
Please following these steps:
1. Please ensure that no SIM card is inserted in the ActiveBuds earbuds case.
2. Hold down the home button for 10 seconds to force a restart.
3. After restarting, enter the main menu and press the Home button 11 times in a row to force reset the device.
*Important Notice: This will be a fresh start, so it will reset all user data to ensure peak performance with the new enhancements. Thanks for your understanding.
Why is there no swipe-down quick menu?
We have temporarily turned off the swipe-down feature for the quick menu due to unintended touches which negatively impacted the user experience.
The functions have been integrated into the quick menu.
Can't move from home screen to main menu page.
Based on the situation you described, resetting the software might solve the issue.
Please you try the following steps:
1. Please ensure that no SIM card is inserted in the ActiveBuds earbuds case.
2. Hold down the home button for 10 seconds to force a restart.
3. After restarting, enter the main menu and press the Home button 11 times in a row to force reset the device.
*Important Notice: This will be a fresh start, so it will reset all user data to ensure peak performance with the new enhancements. Thanks for your understanding.
What should I do if the screen flickers when using the software?
1. Adjust Settings: Locate "Settings" on the screen.
2. Select App: In the Settings menu, find and click on the third option "Apps & notifications."
3. Delete App: Find the app you want to uninstall and click on "Uninstall."
4. Install App: Exit Settings, find IKKO Store, and reinstall the app.
How to deal with a malfunctioning screen on ActiveBuds?
1. Check Device: Make sure that the ActiveBuds case does not have a SIM card inserted，and force restart the case for 10 seconds.
2. Operation Device: Enter the main menu and press the home button 11 times.
3. Force Reset: Consecutively to force reset the device.
No response when inserting SIM card.
1. Install Update: Check if your system is updated to the latest version.
2. Check Frequency: Verify if the SIM card is compatible with the supported frequency bands:
- 2G: B2, B3, B5, B8
- 3G: B1, B2, B5, B8
- FDD: B1, B2, B3, B5, B7, B8, B20
- TDD: B34, B38, B39, B40, B41
3. Activate Screen: After reinserting the SIM card, press and hold the Home button to restart the device.
4. Settings: Find "Settings" on the ActiveBuds screen, then locate "Network & Internet" within the Settings menu. Click on it and navigate to "Mobile network", completing the operation.
Difficulty in inserting and removing SIM card.
Eject Tool Operations: When using the SIM card eject tool, it needs to be inserted vertically.
Card Tray Operations: When pulling out the SIM card tray, if you feel stuck, gently press down on the tray and ensure a vertical removal.
Precautions: Pulling out the SIM card tray forcefully may damage it.
Forgot password for ActiveBuds.
Check Device: Make sure that the ActiveBuds case does not have a SIM card inserted, and force restart the case for 10 seconds.
Operation Device: Enter the main menu and press the home button 11 times.
*Important Notice: This will be a fresh start, so it will reset all user data to ensure peak performance with the new enhancements. Thanks for your understanding.
How to reset ActiveBuds?
Please you try the following steps:
1. Please ensure that no SIM card is inserted in the ActiveBuds earbuds case.
2. Hold down the home button for 10 seconds to force a restart.
3. After restarting, enter the main menu and press the Home button 11 times in a row to force reset the device.
*Important Notice: This will be a fresh start, so it will reset all user data to ensure peak performance with the new enhancements. Thanks for your understanding.
Assistance Required?
For additional support, please contact our customer service!
📧 Email: support@ikkoaudio.com
