🙋♂️ Got Questions? We're All Ears!
ActiveBuds Inquiry Corner
Curiosity is music to our ears! If you have any burning questions about ActiveBuds, from features and compatibility to warranty information or just nifty tips to elevate your listening experience, we're here to hit the right notes with our answers.
🎧 Product Features
Want to dive deeper into what makes ActiveBuds unique? Ask away!
🔧 Optimization Tips
Looking for ways to fine-tune your audio experience? We have the insider info.
Our team is tuned in and ready to respond with the helpful insights you deserve.
📩 Drop us a note, and we'll orchestrate the answers.
Keep the questions coming and let's amp up your ActiveBuds experience together!
Strike a chord with us,
Your iKKO Support Maestros 🎶
We are also here: support@ikkoaudio.com
'are the buttons customizable on the earbuds? Do you have the Sirrus XM satellite radio app at your app store? Or can you open it by voice cmd? And will the earbuds work if you only have one in at a time? I ask because i can only wear one at work. That also why I need customizable buttons. I currently have amazon echo buds with alexa and it has all those features. I just want the chat gpt assistant. I just want to make sure] you can say goto channel 99 on sirrus and it will. and that im not stuck with default button assignments that cant be customized.
I'm trying to post a new question:
Most SIM card activations require an IMEI number so if I purchase a SIM card how do I activate it since the Ikko Active Earbuds case doesn’t seem to have an IMEI number?
What happens if you take the SIM card out of your current phone and install it? Does it start working or does it say it needs to be registered?
@Tyler
Hi Tyler😊,
If you insert the SIM card into the ActiveBuds while they are powered off, and then turn them on, you should be able to use the 4G network immediately. If you insert the SIM card while the device is already on, you'll need to restart the ActiveBuds for them to recognize the SIM and enable usage. There's no need for registration.
@Michael
Hi Michael😊,
We've responded to your query regarding the SIM card in the email you sent us. Please take a moment to check your inbox for our detailed response. And if there's anything else on your mind or if you need a bit more help, don't hesitate to get back in touch. We're here and happy to assist whenever you need us!
@ryan
Hi Ryan☺️,
We've replied to the inquiries in the email you sent us. Please take a moment to check your inbox for our detailed response. And if there's anything else on your mind or if you need a bit more help, don't hesitate to get back in touch. We're here and happy to assist whenever you need us!
When using ChatGPT from an ActiveBud case (without earphones and with the case closed), the volume from the speaker is very low. Can I increase the volume?
Even if I increased the volume in the music app, the ChatGPT volume remained low.
@Akihiro
Greetings Akihiro!!
Thanks for your question.
If you push up the case's lid, you can see a line under our brand name "ActiveBuds"--and that is the speaker of the case ;)
So, to increase the volume, for now, the best way is to slide up the case...
I will also report to our tech team that GPT's voice is lower than music in general.
Thanks for the feedback!
@Shiqi iKKO
After I upgrate to the last Ver. yesterday. My Earphone can not charge bettery by case. How I back to old?
Dear @Simon ,
Thank you for reaching out to us and bringing this issue to our attention. We understand that the problem occurred after your recent software upgrade. Since this hasn't happened before, we have already escalated this to our technical team for further investigation.
Meanwhile, could you please try the following method below to check and possibly resolve the issue?
-
Check if the earphones are powered on:
- Remove the earphones from the case and lightly touch the top of the earphones at the touchpoint to see if there is any response. If there is no response, try pressing and holding the touchpoint to turn them on.
-
Try placing the earphones back into the charging case:
- Place the earphones back into the charging case and check if the case emits a “beep” sound, indicating that the earphones have started charging. If they still do not charge, please check if the contact points between the charging case and earphones are clean and free from any debris.
-
Inspect the pin headerss:
- Examine the pin headers (the tiny metal plates in the case) to ensure they are properly aligned. Sometimes, they may not align properly or might have been pushed down, leading to poor contact. Ensure that the contacts are in the correct position and clean.
If these steps do not resolve the issue, please let us know, and we will assist you further. We are committed to ensuring that your iKKO experience is as smooth as possible.
Hiroki様@HIROKI
この度は、弊社のActiveBudsをご購入いただき、誠にありがとうございます。また、このような問題が発生し、ご不便をおかけしましたこと、心よりお詫び申し上げます。
Hiroki様のActiveBudsが水に濡れてしまい、ご心配な状況と存じます。製品の修理や保証対応を確認させていただくため、お手数ですが、以下の情報をご提供いただけますでしょうか？
ご注文番号
購入日
現在の状況が分かる簡単な説明や写真
お手元の情報を support@ikkoaudio.com 宛てにお送りいただけましたら、心を込めて迅速に対応させていただきます。
Hiroki様が一日も早くこの問題を解決できるよう、全力でサポートいたします。何かご不明点やお困りのことがございましたら、どうぞお気軽にご連絡ください。
引き続き、iKKO製品をお選びいただけますと幸いです。
どうぞよろしくお願い申し上げます。
