Thank you for visiting our website, which is powered by Shopify. As a company registered in Singapore with operations in Hong Kong, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us.

When you visit our website, we may collect the following types of information:

• Personal Information: Your name, email address, phone number, and shipping address.
• Payment Information: Your credit card details, PayPal account, or other payment methods.
• Order & Transaction Data: Purchase history, order details, and payment confirmations.
• Website Usage Data: Your IP address, browser type, device type, and interactions with our website.

We use your information for the following purposes:

• Order Processing & Fulfillment: To process payments, manage orders, and arrange shipping.
• Customer Support: To provide assistance, handle inquiries, and offer after-sales support.
• Communication: To update you on order status, shipping notifications, and service changes.
• Website Optimization: To improve user experience, analyze trends, and enhance site functionality.
• Legal Compliance: To meet regulatory obligations and protect our business interests.
• Marketing & Promotions: To send you updates on new products, offers, and promotions (you can opt out anytime via the “unsubscribe” link in our emails).

We implement industry-standard security measures to protect your personal data against unauthorized access, modification, disclosure, or destruction. These measures include:

• Data Encryption: All sensitive data is encrypted both during transmission and storage.
• Access Controls: Only authorized personnel can access your personal information.
• Secure Payment Processing: Payments are handled through trusted third-party providers with PCI-DSS compliance.
• Regular Security Audits: We conduct routine security checks to maintain data integrity.

We do not sell or trade your personal information. However, we may share it in the following cases:

• With Service Providers: To facilitate payment processing, order fulfillment, and customer support.
• For Legal Compliance: If required by law, regulatory authorities, or to protect our legal rights.
• Business Transfers: In case of a merger, acquisition, or business restructuring, your data may be transferred under the same privacy safeguards.

You have the following rights regarding your personal data:

• Access & Update: You can request to view or update your personal details.
• Deletion Request: You may request deletion of your data, subject to legal and operational requirements.
• Marketing Preferences: You can opt out of promotional emails anytime via the unsubscribe link.
• Cookie Management: You can modify your cookie settings through your browser preferences.

We use cookies and tracking technologies to personalize your experience and analyze website performance. Cookies help us:

• Remember your preferences and login details.
• Track shopping cart activity.
• Improve website functionality and security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. We encourage you to review this page regularly for the latest updates.

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us at: 📧 Email support@ikkoaudio.com

Last Updated: March, 2023