About shipping your order
All orders are free shipping to worldwide.
Due to the high value of our audio products, all the order will be shipped by DHL /Fedex/T NT/ UPS. All items will be normally shipped out immediately (usually within 24 hours) after payment during business days. ( For some countries, due to the customs clearance issue, if you don’t want to ship out via DHL, please leave the message on the order. For Russian or Brazil, it only can be shipped out via Registered mail or China EMS )
Our Business days are from Monday to Saturday 10:00 – 19:00 (HKT), while shipment cut off at 18:00. All payment makes after 18:00, the order will be shipped out the next business day. All payment makes on Saturday and Sunday, will be shipped out on Monday.
We will provide tracking information to your email address, so you can check on the parcel’s delivery status.
The price doesn’t include your local customs tax, due to different country have different custom policy.
We will try our best to help you to pass through the local customs smootly. If your local customs required to submit the commercial invoice to clear the customs duty, please email us, and the invoice will be sent to you.
But if there is any special requirement for your customs policy, please let us know before sending.
If you refuse to get the package because the high tax, we also cannot refund you. （Don’t worry,from our experience,for most countries, the tax won’t be high, and in many cases, there are even no tax）
Thanks for your understanding and wish you a wonderful shopping experience on Ikko Audio.